Your solution is our priority
Although Canta Mediation attempts to provide excellent customer service at all times, no organization, or process, is perfect all the time. Should things go wrong when you are working with us, we would like to know about it so we can put things right and change things for the future, to make sure we get it right first time every time.
So if things do go wrong, please feel free to contact your mediator who was acting for you directly by calling them, or mailing them, via the contact details they will have given you. They will then work directly with you to resolve any issue that might have arisen. If you'd prefer not to deal directly with your personal mediator, email us at firstname.lastname@example.org, letting us know what the issue is and we will get back to you within one working day to try to resolve things.
Notwithstanding that, Canta Mediation has a specific Complaints Policy & Procedure which details how we deal with complaints and how you can escalate your complaint if you are not satisfied with the outcome of our initial response. That document can be found by clicking "Download" below.